Unified Communication

Panasonic Communication Assistant

The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Designed for easy installation and maintenance, Communication Assistant can be deployed without the need for additional 3rd party server. It is an ideal solution for small to medium size businesses with limited IT knowledge and staff.

Feature highlights

  • Point and Click Call Control
  • Team Collaboration Tools
  • Visual Voice Messaging
  • Integration with Microsoft® Outlook®
  • Call History, calls made, calls missed log
  • Completely server-less solution available for KXNCP500/1000
  • Rich Presence Functionality
  • Instant Messaging (Chat)
  • Unified Messaging (KX-TVM50/200)
  • Door phone and IP Camera control
  • Integration with popular TAPI enabled CRM desktop tools
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ComminicationAssistant

Panasonic Communication Assistant Supervisor

The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Communication Assistant Supervisor helps to visually manage all group members within your organization. It is the perfect tool for Team supervisors to monitor employees' call activities.

Feature highlights

  • Agent real time reporting with current waiting calls and longest waiting time
  • Group reporting
  • Reporting of group call history
  • Agent management (Rich presence, remote log-in/out, remote take-over, conference)
  • Statistical analysis
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Comunicacion_Supervisor

Call Centre Solutions

We have many different products to allow for Call Centre Solutions where every call matters. Please view and download the brochure for more information.

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Call Centre Solutions

CC Record - Recording Software

Our Professional Real Time Monitoring Solution is included with all of our call recording solutions to provide you with the tools necessary to analyze your call traffic. Understanding and seeing the activity of your system and agents is an essential part of a process to make improvements in your operations.

No matter what type of business , different parts of your organization may have heavy call volumes that will ultimately impact your customers and, eventually your business.

The Real Time Monitoring solution is designed to show you core information for both System and Extension call activity. Having this information alone is not enough since every company operates differently. The ability to display information in any way that you desire is essential. The versatile real time monitoring solution has different types of counters you can pick and choose to display.

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